If for any reason you are unhappy with your purchase you should call us within 2 days or email us to arrange return. Under the distance selling regulations, you have up to 30 days upon receipt, to return your goods for a full refund.

Damaged or Defective items:

Items that are deemed defective may be returned if necessary. We will require proof of damages via photo.

For faulty goods we will require the item(s) to be returned to banisters via your own means, once returned, if the goods are deemed as faulty we can credit you for the return postage paid and credit/replace the faulty item.

If you live local You may return the item in person by bringing it to us along with the paperwork call for our opening hours

Please call or email for further instruction.


Please note that if you want to return an item, the cost of getting the goods back to us, will need to be paid for by the customer. If you do wish to return an item, please inform us by calling banisters on 0161 456 9739 Please package the parcel securely and send it to the address below, enclosing a note giving your contact details and the reason for the return (for your protection we recommend that you use a recorded-delivery service). Alternatively, for heavy items, our courier collection service charged at £15.00 up to 32kgs (unless a collection is needed due to an error on our part) please call us to arrange. You are advised to retain the original packaging in the event of you returning an order.

It is your responsibility to return all goods in the same condition as they were upon delivery. We reserve the right to deduct from the refund any charges necessary for the repair or cleaning of any goods returned not in the same condition as upon delivery.

We shall be entitled to recover all costs, loss, charges, and expenses incurred in connection with goods returned not saleable as new.


Banisters pet store ltd,137 lisburne lane,offerton,stockport,sk25rh

This returns policy does not affect your statutory rights.